Refund Policy
This Refund Policy applies to all courses and digital products purchased from BE Advisory via be-advisory.uk. We are committed to delivering high-quality content and we stand behind everything we produce.
1. Digital Products — General
Our courses and digital products (including the Advisory Launchpad programme) are delivered digitally and made available immediately upon payment confirmation. Under UK Consumer Contracts Regulations 2013, the standard 14-day cancellation right for digital content does not apply once the consumer has given express consent to immediate delivery and acknowledged that the right to cancel is thereby lost.
By completing your purchase, you confirm that you consent to immediate access to the digital content and acknowledge that you lose your right to cancel under the Consumer Contracts Regulations.
2. Our Goodwill Refund Window
While not legally required for digital products delivered immediately, we offer a 7-day goodwill refund window from the date of purchase — provided you have not accessed more than the first module of the course.
To qualify for a goodwill refund:
- Your refund request must be submitted within 7 days of purchase
- You must not have accessed more than Module 1 of the course
- You must contact us at bashir@be-advisory.uk with your purchase confirmation details
We do not offer refunds based on dissatisfaction with the subject matter, change of mind after material access, or failure to complete the programme.
3. Coaching Programmes and Advisory Services
For 1:1 coaching programmes and advisory retainers:
- Cancellation before the first session: Full refund minus a 10% administration fee
- Cancellation after the first session: Refund for unused sessions only, pro-rated based on the agreed programme price
- Mid-programme cancellation: We will agree a fair settlement on a case-by-case basis
4. How to Request a Refund
To request a refund, email us at bashir@be-advisory.uk with:
- Subject line: Refund Request — [Your Name]
- Your purchase confirmation number or email used at checkout
- The product purchased and the date of purchase
- The reason for your request
We aim to respond within 3 business days. Approved refunds are processed via the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
5. Non-Refundable Situations
Refunds will not be granted in the following circumstances:
- More than 7 days have passed since purchase
- More than Module 1 of the course has been accessed
- The request is based on dissatisfaction with results (results depend on individual effort and are not guaranteed)
- Violation of our Terms of Service, including sharing access credentials
- Promotional, discounted, or beta-price purchases where the refund exclusion was stated at the time of purchase
6. Technical Issues
If you experience a technical problem preventing access to your purchased course, contact us immediately at bashir@be-advisory.uk. We will work to resolve the issue promptly. A refund for technical failure will only be considered if the issue cannot be resolved within a reasonable time.
7. Changes to This Policy
We reserve the right to update this Refund Policy at any time. The "Last updated" date at the top of this page will reflect any changes. Changes apply to purchases made after the updated date.
8. Contact Us
For any refund queries, contact us at:
Email: bashir@be-advisory.uk
Website: be-advisory.uk
If you are not satisfied with our response, you may be entitled to refer the matter to an alternative dispute resolution scheme or the UK courts. For consumer rights information, visit citizensadvice.org.uk.